Easy Digital Downloads – Omnidesk Support
Easy to configure
Single Sign On with Omnidesk’s Remote Authentication lets your users submit tickets, check their progress and add their thoughts to the community forum without ever having to login to Omnidesk.
Just add the [edd_omnidesk] shortcode to your support page, enter your API login credentials in the Easy Digital Downloads Settings -> Extensions tab under “Omnidesk” and you are ready to go! If a user is logged in, when they access your support page, they will be automatically redirected to your Omnidesk landing page. If they are not logged in, it will load the support page, where you can include information about needing to be logged in.
Download & install the zip archive
The plugin package installer can be downloaded from the WP2E project tab called “code”.
1 – Select the version to download if this option is available otherwise the “latest” version of the main plugin will be used.
2 – After downloading the zip archive install the plugin package installer in you local environment and activate the script from the plugin list.
3 – Under the section “Plugins” of the admin dashboard you should see a new “Dependencies & Licenses” link. Follow the instructions from this panel to finalize the installation of the missing dependencies.
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- Give a name to your project
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- Download the Installer Package
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- Install & activate the plugin locally
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- Install the suggested dependencies
Tips: Use the WP2E panel to add/suggest new dependencies to the local installation. Press F5 in the list of dependencies if the changes are not displayed right away.